COMPLIANCE
Heritage Farm and its programs have adopted a Corporate Compliance Program that reflects its commitment to high quality of care while providing services and effective risk management. Heritage Farm is committed to preventing, detecting, and correcting any improper or unethical conduct or conduct that does not conform to federal and state law, payer program requirements and Heritage Farm’s business practices. All agency employees are expected to understand and adhere to this Compliance Plan.
Corporate Compliance Plan
Code of Conduct
Heritage Farm
Complaint Form and Process
To be heard and understood is vital for all people who we support, as well as their families and friends. We view complaints as opportunities to understand and improve our service delivery system. We pledge that all complaints will be handled courteously, swiftly, objectively, and fairly, with appropriate confidentiality.
Where possible, complaints are best handled by people at the point of service delivery. When issues are not able to be resolved quickly and easily, and to the satisfaction of all, this formal complaint process may be initiated.
Please use the form below to initiate the complaint process. It will be addressed within five business days of receipt.
Corporate Compliance Officer
Susan Figueroa
susan.figueroa@heritagefarminc.org
phone: (315)893-1889 ext. 224